本书由ISO 9001审核实践小组编写，共29个ISO9001审核指南性文件。主要包括了有关QMS审核的理念、实例和解释的指南文件。全书内容包括两阶段审核方式的必要性；测量QMS有效性和改进；过程的识别；理解过程方法；“适当时”过程的确定；审核“适当时”要求；审核持续改进；第三方审核员的公正性和利益冲突等29个文件。本书可供QMS审核员、咨询师和质量从业者使用。

ISO 9001审核实践小组介绍

Introduction to the ISO 9001 Auditing Practices GrouD

两阶段审核方式的必要性

The Need for a 2-stage Approach tO Auditing

使QMS瞄向组织成就和经营成功

Aligning the QMS with the Achievement of Organizarional

and Business Success

过程的识别

Identification of Processes 

理解过程方法

Understanding the Process Approach

“适当时”过程的确定

Determination of the“Where Appropriate”Processes

审核“适当时”要求

Auditing the“Where Appropriate”Requirements

证实与标准的符合性

Demonstrating Conformity to the Standard

特定任务、活动或过程的审核与整个体系相联系

Linking an Audit of a Particular Task，Activitv or Process

to the Overall System 

审核持续改进

Auditing Continual Improvement

审核具有最低限度文件的QMS

Auditing a QMS Which has Minimum Documentation

如何审核最高管理者过程

How to Audit Top Management Processes 

审核检查表的作用和价值

The Role and Value of the Audit Checklist

ISO 9001：2000的范围、质量管理体系(QMS)的范围和注册／认证范围

ScoDe of ISO 900 1：2000，Scope of Quality Management

System and the Scope of Registration／Certification  

如何在审核过程中增值

HOW to Add Value During the Audit Process

审核“能力”和“所采取措施的有效性” 

Auditing“Competence”and the“Effectiveness of Actions Taken”

审核法律法规要求

Auditing Statutory and Regulatory Requirements

审核质量方针、质量目标和管理评审

Auditing Quality Policy，Quality Obj ectives and

Management Review 

审核监视和测量装置的控制 

Auditing the Control of Monitoring and Measuring Devices

有效使用ISO 19011

Making Effective Use of ISO 19011

审核顾客反馈过程

Auditing Customer Feedback Processes

出具不符合项

Documenting a Nonconformity

评审和关闭不符合项的指南

Guidance for Reviewing and Closing Nonconformities 

审核内部沟通

Auditing Internal Communications 

审核预防措施

Auditing Preventive Action

审核服务组织

Auditing Service 0rganizations

第三方审核员的公正性和利益冲突

Third Party Auditor Impartiality and Conflict of Interest

审核内部审核的有效性

Auditing the Effectiveness of the Internal Audit

审核电子化管理体系(EBMS)

Auditing Electronic Based Management Systems