旅游行业具有实践性强的特点，同样的，饭店英语也注重实际操作。本书根据涉外饭店服务工作的需要，由前厅、客房、餐饮、康乐、工程维修、安全、人力资源、投诉处理等部分所组成，针对各个部门的工作性质来进行针对性的辅导，每个单元包括课文、对话、补充阅读和课后练习。

Unit One What Is a Hotel?

Unit Two The Front Office(Ⅰ)

Unit Three The Front Office(Ⅱ)

Unit Four The Housekeeping Department(Ⅰ)

Unit Five The Housekeeping Department(Ⅱ)

Unit Six The Food and Beverage Department

Unit Seven The Health and Recreation Center

Unit Eight The Engineering and Maintenance Department

Unit Nine The Security Department and Human Resources Department

Unit Ten Handling Complaints

Keys to Exercises

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