本书根据高职高专“工学结合”培养模式编写。作者根据酒店行业的工作环境和岗位要求，营造了仿真的工作情境，使学生在逐项完成服务工作任务的同时，掌握相应的英语词汇、英语表达方法和沟通技巧，具备顶岗工作的能力。书中设计了Service Position、Skills and Attainments、Position Knowledge等教学栏目，实现了酒店英语语言运用能力培养和酒店服务能力培养的有机结合。本书适合高职高专酒店管理专业和旅游相关专业教学使用，也可作为酒店行业的培训教材，或酒店从业人员自学之用。

Chapter One Front Desk Service
前台服务
Unit One Check-in
单元1 入住登记
Service Conversation 1 You Are Our Guests
Service Conversation 2 Registering a Group That Has a Reservation
Unit Two Complaints and on the Guest's Request
单元2 处理投诉和回应客人要求
Service Conversation 3 Our Housemaid Will Bring Them to YourRoom Soon
Service Conversation 4 We Do Apologize for the Inconvenience
Chapter Two Reservation Desk Service
客房预订部服务
Unit Three Room Reservation
单元3 客房预订
Service Conversation 5 Accepting a Reservation
Service Conversation 6 Recommending Other Hotels
Unit Four Revising the Reservation
单元4 预订变更
Service Conversation 7 Changing a Reservation
Service Conversation 8 Canceling a Reservation for the Guest
……