We want to specially recognize the efforts of Fred DuBose and Royce Flippin for the imaluable insights they have offered and the dogged diligence with which they worked to make this book possible. It is hard to ilnagine bringing this book to fruition without them.

As today's workplace becomes increasingly competitive, knowing how to behave can make the difference between getting ahead and getting left behind. In The Etiquette Advantage in Business, etiquette authorities Peggy Post and Peter Post provide you with the all-important tools for building solid, productive relationships with your business associates--relationships that will help propel you and your company straight to the top.

In this completely revised and updated edition, which includes three new chapters on ethics, table manners, and electronic communication, the Posts show you how to handle both everyday and unusual situations that are essential to professional and personal success--from resolving business conflicts with ease and grace to getting along with your boss and coworkers; from making long-lasting contacts to winning clients and closing deals. They also offer up-to-date guidance on pressing issues such as harassment in the workplace, worker privacy, e-mail do's and don'ts, and knowing how and when to shoulder blame.

Written for business workers of all types and backgrounds, The Etiquette Advantage in Business remains the definitive resource for timeless advice on business entertaining,written communication, dressing appropriately for any business occasion, conventions and trade shows, job searches and interviews, gift-giving, and overseas travel.

No matter the situation in which you find yourself, the Posts will give you the confidence to meet the challenges of the work world with confidence and poise--because today, more than ever, good manners mean good business.

ACKNOWLEDGMENTS

INTRDI CTION

THE KEYS TO SUCCESS

Why Etiquette Matters

The Ethical You

Dress and Groomin9

AT THE WORKPLACE

You and Your Coworkers

You and Your Workspace

You and Your Supervisors

Women and Men Together--and Other Personal Matters

The Smart Manager

Hosting, Attending, and Speaking at the Perfect Meeting

Telecommuting and the Home Office

RISING TO THE OCCASION

Pleasing the Customer

Business Gifts

Business Events

Table Manners: Navigatin9 the Meal

Decodin the Table Setting

COMMUNICATION

The Good Conversationalist

On the Telephone

The Good Writer

Communicatin.q Electronically

The Thoughtful Traveler

Conventions, Trade Shows, and Other Off-Site Events

Doing Business in Another Country

Adjustinq Your Cultural Lens

THE JOB APPLICANT

The Job Search

Bdsumds andApplication Letters

The Job Interview

INDEX