《物业管理专业英语(第2版高职高专物业管理专业规划教材)》编著者徐姝莹。

本书共10个单元，每个单元包括对话、写作和相关知识三大部分。对话的内容覆盖了物业管理的不同工作岗位，包括接待管理、客户管理、安全管理、环境管理、收费管理、工程管理、社区文化管理等内容；写作部分针对不同的岗位需要设置了相关的应用文讲解、范文及写作练习；相关知识部分由相关阅读材料、补充的专业知识、常见的英语习语或谚语及小笑话(幽默)四个小版块组成，书后附有练习答案。

本书难度适中，既可作为高等职业教育物业管理专业的教材使用，又很适合物业管理企业的员工培训以及物业管理从业人员的自学用书。

为了方便教学，本书作者制作了多媒体教学课件，请有需要的老师发送邮件至：jiangongkejian@163．com免费索取。

Chapter 1 An Introduction to Property Management

 1.1 Dialogue

1.1.1 An Introduction to Property Management 

1.1.2 Property Management of Different Types

1.1.3 An Introduction to the Property Management Company 

Exercises

 1.2 Writing Skill：How to Interview

1.2.1 Application letter(求职信)

1.2.2 Resume(简历)

Exercises

 1.3 Related Information

1.3.1 Reading

1.3.2 Read 8Leam

1.3.3 English Proverbs(英语谚语)

1.3.4 Have Fun 

Chapter 2 Receptions 

 2.1 Dialogue

2.1.1 Hello.This is Your Property Manager Speaking

2.1.2 Receptionists Responsibility 

Exercises

 2.2 Writing Skill：Business Cards 

Exercises

 2.3 Related Information

2.3.1 Reading

2.3.2 Read&Learn

2.3.3 English Idioms(英语习语)

2.3.4 Have Fun 

Chapter 3 Rent／Sell an Apartment

 3.1 Dialogue

3.1.1 An Apartment for Sale

3.1.2 An Apartment for Rent 

Exercises

3.2 Writing Skill：Housing Leasing Contracts

Exercises

 3.3 Related Information

3.3.1 Reading

3.3.2 Read 8L Leam

3.3.3 English Idioms(英语习语)

3.3.4 Have Fun 

Chapter 4 Moving into the New House and Decoration Management

 4.1 Dialogue

4.1.1 Moved into the New House

4.1.2 Decoration Management 

Exercises

 4.2 Writing Skill：the letter of Apartment Accepting

Exercises

 4.3 Related Information

4.3.1 Reading

4.3.2 Read 8L Leam

4.3.3 English Idioms(英语习语)

4.3.4 Have Fun 

Chapter 5 Custom Management

 5.1 Dialogue

5.1.1 Thank You for Your Help 

5.1.2 The Lost Key

Exercises

 5.2 Writing Skill：Thank-you and Apology

5.2.1 Thank-you letter(感谢信)

5.2.2 Apology letter(道歉信)

Exercises

 5.3 Related Information

5.3.1 Reading

5.3.2 Read 8L Learn

5.3.3 English Proverbs(英语谚语)

5.3.4 Have Fun 

Chapter 6 Security Management

 6.1 Dialogue

6.1.1 Safeguard Service

6.1.2 Fire Control Management

6.1.3 Parking Management 

Exercises

 6.2 Writing Skill：Notice

Exercises

 6.3 Related Information

6.3.1 Reading

6.3.2 Read 8L Leam

6.3.3 English Idioms(英语习语)

6.3.4 Have Fun 

Chapter 7 Environment Management

 7.1 Dialogue

7.1.1 Pet Control

7.1.2 Garbage Clean-up

7.1.3 Pruning the Trees 

7.1.4 Dont Play on the Lawn

Exercises

 7.2 Writing Skill：Bulletin Board

Exercises

 7.3 Related Information

7.3.1 Reading

7.3.2 Read&Learn

7.3.3 English Proverbs(英语谚语)

7.3.4 Have Fun

Chapter 8 Charges and Fees Management

 8.1 Dialogue

8.1.1 Property Management Fee

8.1.2 Parking Fee

8.1.3 How to collect property management fee

Exercises

 8.2 Writing Skill：Receipt

Exercises

 8.3 Related Information

8.3.1 Reading

8.3.2 Read 8L Leam

8.3.3 English Proverbs(英语谚语)

8.3.4 Have Fun

Chapter 9 Engineering Management

 9.1 Dialogue

9.1.1 Building Test

9.1.2 Repairs

Exercises

9.2 Writing Skill：Repairs Notice

Exereises

9.3 Related Information

9.3.1 Reading

9.3.2 Read&Learn 

9.3.3 English Poem(英语诗歌) 

9.3.4 Have Fun

Chapter 10 Community Culture Management

 10.1 Dialogue

10.1.1 Celebration of Mid Autumn Day 

10.1.2 Join a Gym Club

Exercises

 10.2 Writing Skill：Posters

Exercises

 10.3 Related Information

10.3.1 Reading

10.3.2 Readb-Learn 

10.3.3 English Idioms(英语习语)

10.3.4 Have Fun(Brain twists)

Key

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