本书的特点具有很强的针对性、实用性。编写的过程中，作者以实用、实训为导句，辅以理论要点的精炼讲解，并安排了大量实践性的训练任务，并提供参考答案和教学课件。本书系统地介绍了商务信函的撰写，包括备忘录和便条、电子邮件和传真、通知、销售信、感谢信、抱怨信、邀请信、祝贺信、道歉信、慰问信、申青函、简历、会议日程、会议记录、商务报告、图表、以及外贸函电。

Unit 1 An Overview of Business Writing

Unit 2 Memos and Notes

Unit 3 Emails and Faxes

Unit 4 Notices

Unit 5 Sales Letters

Unit 6 Letters of Thanks

Unit 7 Letters of Complaints

Unit 8 Letters of Invitation

Unit 9 Letters of Congratulation

Unit 10 Letters of Appology

Unit 11 Letters of Condolence

Unit 12 Letters of Application

Unit 13 Resume

Unit 14 Meeting Agendas and Itineraries

Unit 15 Minutes

Unit 16 Business Reports

Unit 17 Graphics and Descriptions

Unit 18 Trading Correspondence (1)

Unit 19 Trading Correspondence (2)

Unit 20 Trading Correspondence (3)

References