Chapter 1 An Overview of Written Business Communication

　商务书面交流概述

　1.1 Language and Structure

　1.2 The Layout of a Business Letter

　1.3 Three Styles of Layout

　1.4 Envelop Addressing

Chapter 2 Establishment of Business Relations

　商务关系的建立

　2.1 Case 1

　2.2 Case 2

　2.3 Case 3

　2.4 Knowledge Links知识链接

Chapter 3 Inquiries and Replies

　询盘与回复

　3.1 Case 1

　3.2 Case 2

　3.3 Case 3

　3.4 Case 4

　3.5 Case 5

　3.6 Knowledge Links知识链接

Chapter 4 Making Quotations and Offers

　报价与报盘

　4.1 Case 1

　4.2 Case 2

　4.3 Case 3

 4.4 Case 4

 4.5 Knowledge Links知识链接

Chapter 5 Counter-Offers and Replies

 还盘与拒盘

 5.1 Case 1

 5.2 Case 2

 5.3 Case 3

 5.4 Case 4

 5.5 Knowledge Links知识链接

Chapter 6 Acceptance and Orders

 接受与订货

 6.1 Case 1

 6.2 Case 2

 6.3 Case 3

 6.4 Case 4

 6.5 Case 5

 6.6 Knowledge Links知识链接

Ghapter 7 Payment Terms

 支付方式

 7.1 Case 1

 7.2 Case 2

 7.3 Case 3

 7.4 Case 4

 7.5 Case 5

 7.6 Knowledge Links知识链接

Chapter 8 Packing and Shipment

 包装与装运

 8.1 Case 1

 8.2 Case 2

 8.3 Case 3

 8.4 Case 4

 8.5 Case 5

 8.6 Knowledge Links知识链接

Chapter 9 Insurance

 保险

 9.1 Case 1

 9.2 Case 2

 9.3 Case 3

 9.4 Knowledge Links知识链接

Chapter 10 Claims and Compensation

 索赔与理赔

 10.1 Case 1

 10.2 Case 2

 10.3 Knowledge Links知识链接

参考文献

本书贴紧国际商务操作岗位所需的英语函电技能，科学设定每一章的学习目标；根据真实业务流程精心设计学习情境。全书共分10章，内容包括：商务书面交流概述、商务关系的建立、询盘与回复、报价与报盘、还盘与拒盘、接受与订货、支付方式、包装与装运、保险、索赔与理赔。