Chapter 1 初来乍到

1．Interview Notice

2．Interview in Progress

3．Self-introduction

4．Worl<Experience

5．Advantages and DiSadVantageS

6．Future Planning

7．Salary EXDeCtatiOn

8．Reasons for Leaving

9．Reasons for Applying

10．Company Situation

Chapter 2 日常工作

1．Greeting

2．A New Employee

3．A Busy Day

4．Asking for Advice

5．Looking for Someone’S Office

6．Asking for a Client’S InfOrmatiOn

7．Askin8 about Deadlines

8．Asking for Leave

9．Working Overtime

10．Getting a Raise

Chapter 3 会议与电话

1．Notifying a Meeting

2．Calling a Group Meeting

3．A．ppointment with a OIient

4．Asking about a Schedule

5．COnfirming a Schedule

6．Hosting a Meeting

7．Getting Someone over the Phone

8．Speaking to Operator

9．Leaving or Taking a Message

10．Making an Appointment over the Phone

Chapter 4 客户往来

1．Contacting Clients

2．Introducing Products

3．At the Airport

4．Exchanging Business Cards

5．1nviting Clients for Dinner

6．Introducing Company

7．Factory Tours

8．Presenting Gifts

9．Seeing Clients Off

10．Visiting Clients

Chapter 5 贸易洽谈

1．Meeting Clients

2．Inquiries and Quotations

3．Price NegOtiatiOn

4．Quantity and Quality

5．Insurance

6．Shipment

7．TermS of PaVment

8．Signing Contracts

9．Agents

10 CIaims and ArbitratiOns

Chapter 6 公务出差

1．Schedule for Business Trip

2．Business Expenses

3．Making Airline ReSerVatiOn

4．Boarding at the Airport

5．TranSDOrtatiOn

6．Cbecking into a HoteI

7．Staying at a HoteI

8．A Business Visit

9．Making an InternatiOnaI Call

1 O．In an Emergency

Chapter 7 营销活动

1．Product Orientation

2．Direction of the Market

3．Price Decision

4．Marketin8 Plans

5．Marketing Methods

6．Advertisement Online

7．Newspaper Advertisement

8．Market Research

9．Overseas Markets

10．After-sale Research

Chapter 8 人力资源

1．Teamwork

2．Performanoe Evaluation

3．Getting fired

4．Being late for work-

5．On—the job Training

6．Askin8 for Covering

7．Education BaCkgrOUnd

8．New Work

9．Reporting Work

1 O．Working Pressure

Chapter 9 业务拓展

1．Brand Promotion

2．Media Planning

3．Sales Promotion

4．After-sale Service

5．TV Advertisement

6．Creating the Market

7．Line Of Business

8．Making Complaints

9．Oommerce on the Internet

10．Customer Management

Chapter 10 个人薪金与事业发展

1．About Salaries

2．Benefits

3．About Bonus

4．Relaxing Vacation

5．Ambitions

6．Asking for RetrOaCtiVe Pay

7．Asking for PrOmOtiOn

8．TranSferring Position

9．Asking for Resignation

10．Retiring

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