Part Ⅰ Receiving Service
Unit 1 At the Airport
Situation 1 Greetings and Introductions
Situation 2 Having Small Talks in the Car
Unit 2 In the Hotel
Situation 1 Helping with Hotel Check-in
Situation 2 Showing the Room's Facilities
Situation 3 Giving the Information around the Hotel
Unit 3 Accompanying Guests to the Restaurant
Situation 1 Having Chinese Food
Situation 2 Drinking Chinese Tea
Situation 3 Having Westem Food
Unit 4 Accompanying Guests to Go Shopping
Situation 1 Purchasing Daily Goods
Situation 2 Purchasing Chinese-Style Clothing
Situation 3 Purchasing Chinese-Style Handicrafts
Unit 5 Accompanying Guests to the Gym
Situation1 Keeping Heahhy
Situation 2 Going in for Events at the Gym
Situation 3 Joining the Gym
Part Ⅱ Office Affairs
Unit 1 At the Front Desk
Situation 1 Receiving Visitors
Situation 2 Visiting the Company
Situation 3 Receiving Documents
Situation 4 Distributing Documents
Unit 2 At the Office
Situation 1 Managing Working Environment
Situation 2 Dealing with Simple Financial Affairs
Situation 3 Managing Office Supplies
Situation 4 Managing Documents
Situation 5 Dealing with Mails
Unit 3 Using the Telephone
Situation 1 Answering the Phone Call
Situation 2 Making a Phone Call
Situation 3 Dealing with the Message
Unit 4 Dealing with Interpersonal Relationships
Situation 1 Making a Request
Situation 2 Dealing with a Request
Situation 3 Making Suggestions
Situation 4 Dealing with Complaints
Situation 5 Expressing Appreciation
Situation 6 Expressing an Apology
Situation 7 Expressing Congratulations
Part Ⅲ Meeting Service
Unit 1 Preparing an Upcoming Meeting
Situation 1 Communicating with the Boss
Situation 2 Communicating with the Related Departments
Situation 3 Communicating with Clients
Unit 2 During-meeting Service
Situation 1 Receiving Attendees
Situation 2 Meeting-Place Service
Situation 3 Dealing with Emergencies
Unit 3 After the Meeting
Situation 1 Collecting Files
Situation 2 Evaluating the Meeting
Part Ⅳ Travelling Service
Unit 1 Handling Passport and Visa
Situation 1 Arranging Business Trip Abroad
Situation 2 Applying for Passport and Visa
Unit 2 Making Travelling Arrangements
Situation 1 Arranging City Tours
Situation 2 Planning Domestic Itineraries
Situation 3 Preparing Overseas Itineranes
Unit 3 Transportation
Situation 1 Taking the Subway
Situation 2 Taking the Bus
Unit 4 Visiting and Sightseeing
Situation 1 Touring Natural
Situation 2 Visiting Historical Sites
Situation 3 Touring the City
Situation 4 Watching Performance
Vocabulary
Appendix Ⅰ Reference Translation
Appendix Ⅱ Reference Answers
Appendix Ⅲ Supplementary Vocabulary
参考文献

刘凤芹主编的《文秘情境英语口语》以“职业引领，情境导向，学生易学，教师易教”为编写原则，创设文秘工作情境，让学生在职业情境中学习、训练，提高学习英语的兴趣和在适当的场合运用合适的英语进行交流的能力。
全书分为接待服务、办公事务、会议服务和出行服务4大部分，包含16个单元，54个情境和89个对话，涵盖了文秘工作的主要内容和相关英语知识。每个情境除包含对话、生词、句型外，还加入了与主题相关的知识和小贴士，既可用于增加英语阅读量，也可用来扩大知识面，提高文秘职业素养。
书后附对话参考译文、练习参考答案及秘书工作中的常用词汇。
本书不仅适合中职文秘专业及其他相关专业课堂教学使用，也可作为初、中级文秘工作者、办公室工作者及现代服务业从业者的自学材料。