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| 电子书 | 酒店管理与经营(英汉对照.第2版)/王群 |
| 分类 | 电子书下载 |
| 作者 | 王群 |
| 出版社 | 浙江大学出版社有限责任公司 |
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| 介绍 |
内容推荐 本书不仅体现了内容的实用性和应用性，也体现了知识的系统性，还反映了靠前外酒店业的新观点和新经验。全书分为酒店基础(Hotel Basics)、服务指南(Service Guide)、酒店管理(Hotel Management)、房务部(Rooms Division)、餐饮部(Food & Beverage Division)、会议服务、康乐服务与投诉处理(Convention, Recreation and Complaints)、基本交际用语(General Expressions)和情景交际用语(Situational Expressions)八章和酒店组织机构与职位(Hotel Organizations and Positions)、酒店术语(Hotel Terms)、中式菜单(Chinese Food Menu)、西式菜单(Western Food Menu)、酒单（Wine List）、饮料单（Drinks List）和酒店表单(Hotel’s Application Forms)七个附录。本书是为了满足酒店管理人员及对客服务人员对酒店专业英语的需要而作。同时，采用英汉语对照的编排方式也使得本书还可用作大中专院校的旅游、酒店等相关专业的双语教材。 目录 Part One English for Hospitality Basics
部分 酒店基础英语 Chapter One Hotel Basics 酒店基础 Lesson 1 Hotel Functions, Types, and Ratings Lesson 2 Hotel Organizational Structure Lesson 3 Hotel Operating Models Lesson 4 Guest Cycle and Hotel Services Chapter Two Service Guide 服务指南 Lesson 5 Hotel Profile, Welcome Speech, and Environmental Commitment Lesson 6 Hotel Rules and Regulations Lesson 7 Front Office Services Lesson 8 Housekeeping Services Lesson 9 Food & Beverage Services Lesson 10 Conference and Recreation Servi Chapter Three Hotel Management 酒店管理 Lesson 11 Hotel Management Lesson 12 Hotel Human Resources Management Lesson 13 Hotel Finance Management Lesson 14 Hotel Engineering Management Lesson 15 Hotel Security Management Lesson 16 Hotel Marketing Management Chapter Four Rooms Division 房务部 Lesson 17 Overview of Front Office Department Lesson 18 Front Desk and Room Reservation Desk Lesson 19 Reception Desk, Information Desk, and Business Center Lesson 20 Cashier's Desk and Concierge Desk Lesson 21 Hotel Lobby and Telephone Operator Lesson 22 Overview of Housekeeping Department Lesson 23 Functions of Housekeeping Department Lesson 24 Room Description Lesson 25 Room Cleaning and House Keeping Chapter Five Food & Beverage Division 餐饮部 Lesson 26 Overview of Food & Beverage Division Lesson 27 Food Service Department Lesson 28 Chinese Food and Western Food Lesson 29 Beverage Service Department and Banqueting Department Lesson 30 Room Service Department, Culinary Department, Stewarding Department, and Purchasing Department Chapter Six Convention, Recreation, and Complaint 会议服务、康乐服务与投诉处理 Lesson 31 Convention Service and Recreation Service Lesson 32 Handling Complaints Part Two English for Hotel 第二部分 酒店服务英语 Chapter Seven Situational Expressions 情景交际用语 Lesson 33 Room Reservationist Lesson 34 Registration Clerk Lesson 35 Concierge Lesson 36 Information Clerk Lesson 37 Cashier Lesson 38 Business Secretary and Operator Lesson 39 Sales Person and Floor Attendant Lesson 40 Housemaid Lesson 41 Restaurant Staff （I） Lesson 42 Restaurant Staff （II） Lesson 43 Management Chapter Eight Hotel Application Forms 酒店应用表单 Lesson 44 Hotel Application Forms （I） Lesson 45 Hotel Application Forms （II） Appendix 附录 Appendix I General Expressions 基本交际用语 Appendix II Hotel Organizations and Positions 酒店组织机构与酒店职位 Appendix III HoteITerms 酒店术语表 Appendix IV Chinese Food Menu 中式菜单 Appendix V Western Food Menu 西式菜单 Appendix VI Wine List 酒单 Appendix VII Drinks List 饮料单 Appendix VIII Learning Activities 学习活动 |
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