本教材以培养商务英语专业学生的英语书面表达和沟通能力为目标，以外贸企业典型业务工作流程为主线展开编写。教材共11章，涵盖商务函电基础知识和外贸业务的各环节，包括建立业务联系、询盘、报盘和还盘、接受与订单、签订合同、支付、包装、保险、运输、投诉与索赔等。每个章节都以任务为导向，包含导学、外贸知识、信函样例、情景对话和拓展阅读等部分，并专门列出了函电撰写功能句型，精心设计了业务技能训练。业务技能训练中还有各类习题和信函撰写练习，旨在从不同角度淬炼学生的商务知识和函电撰写沟通技能，使学生能够将商务知识和语言技能融会贯通，为将来走向商务类岗位打下坚实的基础。教材配有电子课件、微课视频和练习参考答案，读者可从www.tsinghuaelt.com下载使用。
本书既可作为普通高等院校商务英语、国际贸易及相关专业的教材，也可作为外贸从业人员的参考用书，还可作为外贸培训行业的培训辅导用书。

Chapter 1 Fundamentals of Business Communication
Part 1 Business Knowledge
Section 1 Basic Parts of a Business English Letter
Section 2 Writing Principles of Business English Letters
Section 3 Formats of Business English Letters
Section 4 Email Etiquette
Part 2 Typical Phrases for Business English Emails
Part 3 Skill Training
Part 4 Additional Reading
Chapter 2 Establishment of Business Relations
Part 1 Business Knowledge
Section 1 Ways to Establish Business Relations
Section 2 How to Make a Credit Status Enquiry
Part 2 Case Study
Part 3 Functional Sentence Patterns
Part 4 Situational Dialogs
Part 5 Skill Training
Part 6 Additional Reading
Chapter 3 Enquiry
Part 1 Business Knowledge
Section 1 What Is an Enquiry in International Business
Section 2 How to Make an Enquiry
Part 2 Case Study
Part 3 Functional Sentence Patterns
Part 4 Situational Dialogs
Part 5 Skill Training
Part 6 Additional Reading
Chapter 4 Offer and Counter Offer
Part 1 Business Knowledge
Section 1 Offer, Firm Offer and Non-firm Offer
Section 2 Counter Offer
Part 2 Case Study
Part 3 Functional Sentence Patterns
Part 4 Situational Dialogs
Part 5 Skill Training
Part 6 Additional Reading
Chapter 5 Acceptance and Orders
Part 1 Business Knowledge
Section 1 Acceptance
Section 2 Order
Part 2 Case Study
Part 3 Functional Sentence Patterns
Part 4 Situational Dialogs
Part 5 Skill Training
Part 6 Additional Reading
Chapter 6 Contracts
Part 1 Business Knowledge
Section 1 Contracts in Business
Section 2 Format and Main Contents of a Contract or Confirmation
Part 2 Case Study
Part 3 Functional Sentence Patterns
Part 4 Situational Dialogs
Part 5 Skill Training
Part 6 Additional Reading
Chapter 7 Payment
Part 1 Business Knowledge
Section 1 Modes of Payment
Section 2 Circulation Process of Documentary L/C
Part 2 Case Study
Part 3 Functional Sentence Patterns
Part 4 Situational Dialogs
Part 5 Skill Training
Part 6 Additional Reading
Chapter 8 Packing
Part 1 Business Knowledge
Section 1 What Is Packing？
Section 2 Packing Marks
Part 2 Case Study
Part 3 Functional Sentence Patterns
Part 4 Situational Dialogs
Part 5 Skill Training
Part 6 Additional Reading
Chapter 9 Insurance
Part 1 Business Knowledge
Section 1 Covering Cargo Insurance
Section 2 A General Introduction to China's Cargo Insurance
Part 2 Case Study
Part 3 Functional Sentence Patterns
Part 4 Situational Dialogs
Part 5 Skill Training
Part 6 Additional Reading
Chapter 10 Shipment
Part 1 Business Knowledge
Section 1 International Transportation of Goods
Section 2 Bill of Lading
Part 2 Case Study
Part 3 Functional Sentence Patterns
Part 4 Situational Dialogs
Part 5 Skill Training
Part 6 Additional Reading
Chapter 11 Complaints and Claims
Part 1 Business Knowledge
Section 1 Complaints and Claims
Section 2 How to Handle Complaints and Claims
Part 2 Case Study
Part 3 Functional Sentence Patterns
Part 4 Situational Dialogs
Part 5 Skill Training
Part 6 Additional Reading