弗吉尼娅·埃文斯、珍妮·杜利、韦罗妮卡·加尔扎著的《旅游/行知行业英语》围绕旅游行业的相关专业背景知识和实际工作能力训练展开。本书共设45个话题，涉及旅行交通方式、支付方式、旅行途中服务和机场服务等诸多方面的内容，并根据每个话题的内容展开了相应的听说读写四个方面的语言技能的课后练习，在体现语言技能合理性的同时，力求突出旅游服务行业实际工作过程中的各项能力。本教材贴近实际，内容系统，案例真实，注重实践，适合旅游专业的学生使用。此外，本书不仅配有教师用书，还配备了电子教案，方便教师备课。

1 About Your Guest
2 On the Phone
3 Types of Restaurants
4 Lodging
5 At the Airport
6 cruise Ships
7 Train Travel
8 Bus Travel
9 Rentinga Car
10 How Do You Pay?
11 Where to Get Money
12 At the Currency Exchange Office
13 How Much Does It Cost?
14 Giving Warnings About Crime
15 Avoiding Illness Abroad
16 Cultural Differences
17 Travel Packages
18 Giving Directions
19 Getting To and From the Airport
20 Talking About the Weather
21 International Travel
22 Airport Security
23 Airplane Procedures
24 Travel Delays
25 Where's My Baggage?
26 Explaining the Bill
27 Negotiating Prices
28 Locating Help
29 Emergency!
30 Talking About Symptoms
31 Communicating by Email
32 Taking a Message
33 Taking Reservations
34 Changinga Reservation
35 Problems with Reservations
36 Difficult Customers
37 Farewell
38 Methods of Transportation
39 Local Attractions
40 On a Tour
41 Discussing Rules and Policies on aTour
42 Release Forms
43 Job Advertisements
44 Preparing Your Curriculum Vitae
45 Getting a Job
New Words and Expressions
Glossary